Cancellation & Refund Policy

This policy applies to tickets and add-ons purchased on https://ahmedabadanimeclub.in from Ahmedabad Anime Club, which is operated by Aniyo PVT LTD.

Cancellation by the organiser

If we cancel an event, you will receive a full refund of the amount paid, including seat and F&B add-ons, to your original payment method. If an event is postponed, your ticket stays valid for the new date, or you may request a full refund.

Cancellation by the attendee

• To request a cancellation, email sparsh.lohana@gmail.com with your booking ID at least 48 hours before the event.
• Eligible requests are approved at the organiser's discretion. Tickets are not refundable after the event has started or for no-shows.
• Discounts from promo codes are not refunded as cash; the refund is limited to the amount actually paid.

Refund processing

• Approved refunds are initiated through Razorpay to the original payment method, typically within 2–3 days of approval.
• Once initiated, the amount is usually credited within 5–7 business days, depending on your bank or payment provider.
• You will receive an email when your booking is cancelled or refunded.
• Failed or duplicate payments are refunded automatically.

Contact

For any refund query, email sparsh.lohana@gmail.com or call +91 81540 00250.